A schedule kept in three places at once
A paper diary at reception, a spreadsheet with the manager and notes on the audiologist's phone. The patient calls the wrong location and nobody knows whether there is a free slot.
Mobile app NFZ claims KSeF SMS included Published pricing
Your hearing care network in one system
Patient records, scheduling, hearing aid fitting, sales, SMS to patients and reporting for owners. NFZ claims, KSeF and fiscal printers in every plan, at no extra cost.
Check your network from your phone. A native iOS and Android app you install from the store — not the browser panel resized to fit a small screen.
The demo takes about 30 minutes and is run by someone who knows the system from the inside. Trial: 14 days, no payment card.
Sales by month
+30.7% year on year
Whole network, thousands of PLN
Current year
Previous year
Where this starts
How hearing care networks are run today
Usually with three things at once: a spreadsheet, paper, and software that does not know Polish regulations. Each works on its own. Together they stop working.
NFZ claims checked after the fact
That a claim was issued on a day when no licensed audiologist was on site usually comes to light during an audit. By then the only question left is how much has to be paid back.
Paying extra for what is mandatory anyway
KSeF, fiscal printers and NFZ claims are sometimes priced as add-on modules or a higher plan. These are not premium features — without them you simply cannot operate a clinic in Poland.
Data you cannot take with you
Patient records sit in the supplier's system, and leaving depends on their goodwill and their quote. That is not a contract, that is a dependency.
What the system does
Seven areas of clinic work, not seventy features
Below is what works and what we will show you in a demo. Nothing here is "planned for next quarter".
Patients and records
A patient file that does not need a binder alongside it.
- Records with a visibility rule: company-wide or assigned to one location
- Clinical documentation, files and alerts shown alongside the record
- Consents, questionnaires, history and satisfaction surveys — filled in by the patient, with a signature
- Patient journey stages
- Import clients from your previous system, with a preview before saving
Appointments and scheduling
One calendar instead of a phone call to every location.
- A calendar per location and a combined view across the whole network
- Appointment types, schedule blocks, statuses from booked through to no-show
- Appointment utilisation reporting
- A call centre module that books into any location in the network
Hearing aid fitting
Fitting results where the rest of the patient history already is.
- Fitting sessions attached to the patient record
- XML import in the native NOAH format — no retyping of measurements
Sales, stock and finance
From handing over a device to an invoice in the books.
- Products, stock levels and stock valuation
- Sales, staff commissions, warranties with alerts before they expire
- Invoices, an unpaid list, an export for your accountant
- Sending invoices to KSeF with status and reference number
- Fiscal printer support
SMS to patients
A reminder that saves the slot before it becomes an empty one.
- Appointment reminders, repair ready, warranty about to expire
- Campaigns to selected patient groups
- Messages signed with your company name — we handle the registration
- A separate marketing consent, as Polish telecoms law requires
- A usage counter and a spending cap you set yourself
- 200 segments per month per location included in every plan
Leads and marketing
The contacts that otherwise end up on a note by the phone.
- Leads and a call-back list
- A configurable retention period for contact data
Reporting for owners
Numbers you can actually compare with last month.
- KPI dashboard: sales, appointments, new clients, average transaction
- No-show rate and lead conversion
- Revenue by location, sales trend, results by staff member and by product
- Every figure compared against the previous period
What it looks like
The screens your team sees every day
No embellishment and no illustrations without a counterpart in the system. We show the same thing in a demo, only live and with your questions.
Screenshot slot
assets/img/screens/nfz.png
Ekran zgodności NFZ z co najmniej jedną wykrytą luką. Nazwy placówek i daty mogą być prawdziwe, dane pacjentów nie.
Aspect ratio 16 : 9
Screenshot slot
assets/img/screens/pulpit.png
Pulpit KPI po zalogowaniu jako właściciel, zakres: bieżący miesiąc. Widoczne kafelki i przynajmniej jeden wykres trendu.
Aspect ratio 16 : 10
Screenshot slot
assets/img/screens/kalendarz.png
Kalendarz w widoku tygodnia, z włączonym trybem zbiorczym dla co najmniej dwóch placówek. Dobrze, żeby było widać zapełniony grafik.
Aspect ratio 16 : 10
Screenshot slot
assets/img/screens/kartoteka.png
Kartoteka pacjenta z wypełnioną historią. Dane muszą być fikcyjne — imię, nazwisko, PESEL, telefon i adres.
Aspect ratio 16 : 10
Screenshot slot
assets/img/screens/raporty.png
Raport przychodu wg placówek za ostatni kwartał, z widocznym porównaniem do okresu poprzedniego.
Aspect ratio 16 : 10
Polish regulatory compliance
NFZ and KSeF are not add-ons. They are a condition of trading
Without them you cannot run a clinic in Poland, so we do not treat them as premium features or a reason to move up a plan. They are in every package at no extra cost — including compliance gap detection against audiologist rosters, which is genuinely hard to find elsewhere.
- NFZ subsidy claims handled inside the system
- Licensed audiologist rosters: who worked where, and when
- Invoices sent to KSeF with status and reference number
- Fiscal printer support
Built for Polish regulation
Interface in Polish and English
Support in Polish and English
Compliance gap detection
The system matches claim dates against the licensed audiologist roster and surfaces claims issued on a day when no licensed person was present at that location. That is a concrete risk of having to repay a subsidy — shown to you before an auditor arrives.
Compliance gap
3 claims issued on 12 March at the Śródmieście location. No licensed audiologist was rostered that day.
SMS to patients
A reminder costs less than an empty slot
Sending is included in every plan: 200 segments per month per location. No separate contract with an operator, no external gateway to wire up.
- Appointment reminders, repair ready, warranty about to expire
- Campaigns to selected patient groups
- Messages signed with your company name — we handle the registration
- A separate marketing consent, as Polish telecoms law requires
- A usage counter and a spending cap you set yourself
We bill segments, not "messages"
The operator counts an SMS every 160 characters, but a single Polish diacritic switches the encoding and cuts the segment to 70. That is why we talk about segments — promising "200 messages" would part company with the invoice the first time someone writes a longer message in Polish.
Beyond the bundle: PLN 0.20 net per segment, and only once you switch it on. As the bundle runs down we hold marketing campaigns first — appointment reminders keep going to the last segment.
Security and GDPR
Accountability, not a compliance badge
You work with medical records, so the question is not "is the system GDPR compliant" but "what exactly does it do with patient data". The answer is below.
A Polish data centre with ISO 27001
Servers sit in Exea Data Center in Toruń: the facility holds ISO/IEC 27001 and ISO 22301, and an Uptime Institute TIER III certificate. Those certificates belong to the data centre operator, not to us — we have not been through an ISO audit ourselves and we do not pretend otherwise.
An access log for patient records
We record every time a patient record is opened: who, when, from which address, from the panel or the phone. Old entries are purged automatically. This answers the GDPR accountability principle rather than declaring compliance with it.
Access only from clinic networks
The company sets the permitted IP addresses. The message appears at sign-in, not after the first click.
Company data export
You take your data and leave, without asking our permission and without a charge for the export from the panel. For large networks, a full handover of the complete dataset in an agreed format is arranged separately — but the self-service export is always there.
Time-limited support sessions
When support looks at your account the session is time-limited, logged, and visible on screen throughout.
Sign-out on inactivity
The inactivity timeout is set by the company, not the user. The reception computer does not stay signed in for a whole shift.
Cutting off devices remotely
A lost phone is cut off from the panel immediately, without waiting for the session to expire on its own.
Data minimisation
Staff see colleagues only from their own locations, and without email addresses. The data anyone can reach follows from their role, not from chance.
Five roles plus named exceptions
Owner, network manager, location manager, staff member and call centre, plus individual permissions granted to a specific person.
What sets us apart
A mobile app for iOS and Android
A real app you install from the store, not the panel scaled down to a phone. The same KPI dashboard as in the browser, to check between one location and the next without opening a laptop — with push notifications, which a website cannot send.
- KPI dashboard with comparison against the previous period
- Appointment calendar with location filters
- Client records
- NFZ compliance
- Push notifications
- Cut off a lost phone remotely from the panel
The app currently covers the manager and owner scope. Broader access configuration for the remaining roles is planned.
Screenshot slot
assets/img/screens/mobile-pulpit.png
Zrzut z telefonu, ekran pulpitu po zalogowaniu. Bez paska powiadomień z prywatnymi treściami.
Aspect ratio 390 : 844
Screenshot slot
assets/img/screens/mobile-kalendarz.png
Zrzut z telefonu, ekran kalendarza z kilkoma wizytami. Nazwiska pacjentów muszą być fikcyjne.
Aspect ratio 390 : 844
Pricing
You pay per location, and each one costs less
The feature set is the same everywhere — including NFZ and KSeF, because those are legal requirements, not a premium module. Only the per-location rate differs, and it falls at every tier.
Single clinic
One location, the whole system with nothing held back.
PLN 389 per location net / month
1 location. The rate falls at every tier.
Example: 1 location
PLN 389 net / month
that is PLN 389 per location, 5 accounts included
Onboarding and data migration included in your first month.
- Patient records, calendar, clinical documentation and signed forms
- NFZ subsidy claims with automatic detection of staffing gaps
- KSeF e-invoicing and fiscal printers at no extra cost
- SMS to patients: 200 segments per month included
- Mobile app for iOS and Android
- Export your company data from the panel, any time, free of charge
- Phone and email support, Monday to Friday, 8:00–17:00 CET
- 2 hours of online training for your team
Network
Two to fifteen locations. Every additional one costs less.
from PLN 279 per additional location net / month
2–15 locations. The rate falls at every tier.
Example: 5 locations
PLN 1,745 net / month
that is PLN 349 per location, 25 accounts included
Onboarding: PLN 1,440 plus PLN 420 per location, one-off.
- Everything in Single clinic
- Combined calendar across locations and a call centre module
- Revenue by location, sales by staff member and by product
- Staff commissions and appointment utilisation reporting
- Restrict sign-in to your company IP addresses
- 4 hours of online training for your team
Large network
Sixteen locations and up. Lowest rate, terms agreed with you.
from PLN 169 per additional location net / month
16 locations and up. The rate falls at every tier.
Example: 25 locations
PLN 6,725 net / month
that is PLN 269 per location, 125 accounts included
Onboarding quoted individually, together with the rollout schedule.
- Everything in Network
- Lowest per-location rate, with no cap on how many you run
- Support with a 2-working-hour first response and a named contact
- Phased rollout, location by location, on an agreed schedule
- Full data handover on exit — scope and timing agreed with you
- Online training scoped with your regional managers
All amounts are net of VAT. Polish VAT of 23% is added on top. Tiers, a calculator for your network and the full terms — onboarding, migration, cancellation, support — are in the detailed pricing page.
Questions
What owners ask before deciding
Our data is in another system. Can it be moved?
Yes. Clients and users are imported from a file in two steps: first you see a preview of exactly what will be saved, then you confirm. Measurement results come across via XML import from NOAH. Importing is included in every plan.
What happens to our data if we leave?
You download a company data export from the panel, yourself and free of charge, at any network size. You do not have to ask for it or wait for our approval — it is a feature of the system, not a gesture of goodwill on the way out. If your network is large and you need the complete dataset in a format agreed with your new supplier, we will prepare it: that is several days of work, so scope and cost are agreed separately.
What is the notice period?
On monthly billing you cancel whenever you like, effective at the end of the month you have paid for. There is no annual commitment and no termination penalty.
How does NFZ compliance gap detection work?
The system knows your licensed audiologist rosters — who worked at which location and when. It matches that against the dates on subsidy claims and flags claims issued on days with no licensed person present. You see them before an auditor does.
Will it handle several locations at once?
Yes. It is built multi-entity from the ground up: company, locations, users. The calendar and reports work across the whole network or for a single location on their own.
Do we need to install anything?
No. The panel runs in a browser and the mobile app is on iOS and Android. For fiscal printing all you need is the printer itself.
Who runs the onboarding?
We do. We set up the company and locations, import your data, configure roles, audiologist rosters and stock, then train your team online. For a single location this fits within the first month. For a network it is a separate one-off fee, because each clinic is brought live individually.
What languages does the interface support?
Polish and English. Each user picks their own language, so a regional manager can work in English while the clinic team works in Polish, on the same data.
See Audimo running on your own data
We show the system in an online demo — about 30 minutes, run by someone who knows it from the inside rather than a salesperson with a deck. You can also start the 14-day trial straight away.